Frequently Asked Questions

Order before 12pm and receive your kit the next day (weekdays only, delivery charge applies)

What is Chapter 8

Chapter 8 is the common term used for the Department of Transport’s Traffic Signs Manual, which provides guidelines for Companies operating on public Highways. It sets out the code of practice to enable companies to meet the legal requirements while working on the highways. These roads include toll roads, tunnels and bridges, industrial parks, retail parks, leisure parks, academic, hospital, dock, railway, Ministry of Defence, heritage, park, and similar estate roads.

Any operator of large or small vehicles, from small cars to large HGV’s that intentionally stop, for the purpose of work or inspection, on roads are affected by Chapter 8.

Chapter 8 guidance has changed recently in relation to conspicuity vehicle markings in Wales and Scotland. New guidance has been issued in relation to vehicles operating on roads with speed limits 40mph and higher. The reflectivity of the red material needs to now be a minimum of R3B compliant. This will ensure a higher level of safety is achieved. If you have vehicles that are operated and are required to stop on roads with speed limits of, or higher than 40mph, the following applies:

England: High Intensity/Diamond Grade R3B compliant markings are highly recommended

Wales and Scotland: High Intensity/Diamond Grade R3B compliant markings are now a legal requirement.

You will find everything you need to know about our products and how to apply them on this website. You will also receive a layout sheet with your order to help you set out the chevron on your vehicle properly.

If you need additional help or advice then please call us on 02392 52 0333 or via email info@allaboutchevrons.com

What if I damage a piece while applying it?

Just contact us and let us know which piece has been spoilt and for a small charge we will send you a replacement. The replacement piece will colour match perfectly.

How safe is shopping on our website?

We realise how important it is to securely store any information that you provide and we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. We will not store or see your credit/debit card information. After you confirm your order at checkout stage you will be redirect to our partner PayPal and we will only receive confirmation that your payment was successful.

Can I change my online account information and communication preferences?

If you wish to change or update your online account information (including your email address, password or communication preferences) simply log in into ‘My Account’ and select the information you would like to change.

Will I get an order confirmation?

You will receive a confirmation email along with an invoice detailing the exact order received shortly after your order is placed.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation. We make all our kits to order. Choose the optional ‘next working day delivery’ charge at checkout and if you order before 12pm your kit will be shipped on a next business day delivery (weekdays only). Orders received after 12pm will be shipped next working day

Do you deliver to my address?

We deliver to most postal areas in the UK, but we’re sorry that geographical location and carrier availability can restrict our service. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man and the Republic of Ireland may be possible at extra cost.

Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales

What if my order arrives damaged or incomplete?

Please use call us immeadiatley on 02392 52 0333 between 8:30am and 5:00pm weekdays only. We will arrange a replacement or ship a new missing piece.

What if my order hasn’t arrived?

Please call us on 02392 52 0333 between 8:30am and 5:00pm weekdays only.